Privacy & Cookie Policy

Last Updated: June 2026

Introduction

The Coach House (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy & Cookie Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, or submit an enquiry.

We are committed to complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

1. Who We Are

The Coach House
69 Derby Road
Melbourne
Derbyshire
DE73 8FE

Email: info@coachhousemelbourne.co.uk
Telephone: 01332 – 862338

If you have any questions about this policy or how we process your personal information, please contact us using the details above.

2. Information We Collect

We may collect and process the following information:

Information You Provide

Name
Email address
Telephone number
Booking or accommodation enquiry details
Any information included in messages submitted through our website

Information Collected Automatically

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Website usage information
Security-related information
Cookie preferences

3. Contact Forms

Our website uses Gravity Forms to allow visitors to submit enquiries.

When you complete a form, we collect the information you provide, which may include:

Name
Email address
Telephone number
Enquiry details

This information is used solely to:

Respond to your enquiry
Communicate with you regarding accommodation or bookings
Provide customer service and support

We do not use enquiry information for unsolicited marketing purposes.

4. How We Use Your Information

We may use your information to:

Respond to enquiries
Manage booking requests
Communicate with guests
Improve our website and services
Protect our website against fraud and misuse
Meet legal and regulatory obligations

5. Legal Basis for Processing

Under UK GDPR, we process personal information using one or more of the following lawful bases:

Contract

Where processing is necessary to respond to booking enquiries or provide accommodation services.

Legitimate Interests

To operate, maintain and secure our website and business.

Legal Obligation

Where we are required to retain information by law.

Consent

Where you have provided consent for specific activities.

6. Website Security

We use Solid Security Pro to help secure our website and protect it against unauthorised access, malicious activity and spam.

Security measures may involve collecting:

IP addresses
Login attempt information
Browser and device information
Security event logs

This information is processed under our legitimate interests in maintaining website security and preventing fraud.

Security logs are retained only for as long as reasonably necessary for security purposes.

7. Data Sharing

We do not sell, rent or trade personal information.

We may share information with trusted service providers where necessary, including:

Website hosting providers
Website maintenance providers
Booking-related service providers
Professional advisers
Regulatory or legal authorities where required by law

All third parties are required to process information securely and lawfully.

8. Data Retention

We retain personal information only for as long as necessary to:

Respond to enquiries
Fulfil contractual obligations
Comply with legal requirements
Protect our legitimate business interests

When information is no longer required, it will be securely deleted.

9. Your Rights

Under UK GDPR, you have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your data
Restrict processing
Object to processing
Request data portability
Withdraw consent where applicable

To exercise any of these rights, please contact us.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

https://www.ico.org.uk

10. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content or security of external websites.

We encourage you to review their privacy policies before providing personal information.

11. Cookies

What Are Cookies?

Cookies are small text files stored on your device when you visit a website.

They help websites function properly, improve performance and provide information about how visitors use a site.

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are required for the website to function correctly.

Examples include:

Security cookies
Session management cookies
Form functionality cookies

These cookies cannot be disabled through our website because they are essential to its operation.

Functional Cookies

Functional cookies help improve your experience by remembering preferences and settings.

Our website theme and functionality, including Kadence components, may use cookies to support user preferences and website performance.

Security Cookies

Solid Security Pro may place cookies or similar technologies to:

Detect malicious activity
Prevent unauthorised access
Maintain website security
Protect against automated attacks

These cookies are considered necessary for website operation.

Analytics Cookies

If analytics services such as Google Analytics are used in the future, these cookies will help us understand:

How visitors use our website
Which pages are most popular
How we can improve user experience

Where required by law, consent will be requested before analytics cookies are placed.

12. Managing Cookies

Most web browsers allow you to:

View cookies
Delete cookies
Block cookies
Control cookie preferences

Please note that disabling certain cookies may affect website functionality.

Information about managing cookies can be found through your browser’s help documentation.

13. Cookie Consent

Where required by law, we will request your consent before placing non-essential cookies on your device.

You may withdraw or change your cookie preferences at any time.

14. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time.

Any changes will be published on this page and become effective immediately upon publication.

We recommend reviewing this policy periodically.

15. Contact Us

If you have any questions regarding this Privacy & Cookie Policy or how we handle your personal information, please contact: